Class provider

Some videos, that facilitate the introduction to the app.

Prerequisite is that the classes and tariffs are entered in the web.

All about bookings

The attendance list

Participant information at your fingertips

The Class Manager

The Scheduler

If you have any questions, just send me an email to heike@e-abo.com

It's not mandatory that (all) your participants have to use e-abo.

You can use e-abo to the full extent regardless of whether your participants* use e-abo.

You decide - you can even start with e-abo without involving your participants (so you can make use of the class management) and decide later if they should use they app.

You have several options, which you can easily combine.

We generally recommend that you inform your participants in advance that you will use e-abo for your class management. More details can be found in your provider account (draft communication available).

As soon as participants have been created, they can be fully organized.

Option 1 - web:

Enter your participants* with

  • first name / last name / Email address
  • check the box 'Inform participants by e-mail' & save

Option 2 - QR-Code:

  • Publish your e-abo QR code on the web or on an info sheet
  • Participants* scan the QR code, they download the app, scan the QR code again and submit a course request.

Option 3 - e-abo App:

  • Select in menu Participants click on '+' and fill in fields.

Option 4 - Teilnehmer hochladen

  • We can upload your participants with first name / surname / email address

With the options 1/3 and 4 participants receive an email for registration in e-abo. As soon as they are registered in e-abo, they have agreed to the data exchange. Participants can add their profile and you will receive these changes automatically. (No more manual entry of addresses.) Participants can delete their details from their profile themselves.

Case 1:

If the participant is duplicated in the system, proceed as follows:

  • Select the participant with the email address that the participant will definitely use.
  • Copy the email address to the cache.
  • Delete the email address from the field
  • Save the participant without email address
  • Open the participant with the email address (for which the booking was created)
  • Insert the email address from the cache
  • Tick on the box 'Inform participants by email'.

Case 2:

The participant is in the system with the 'wrong' email address - proceed as follows:

  • Open the participant and enter the correct email address
  • Tick on the box 'Inform participants by email'.

In both cases, the participant will receive an email requesting him/her to register with his/her data, thereby agreeing to the exchange of data.

  1. Check in the area instructor/invite, if the instructor* still appears. If the entry still exists, the invitation e-mail has not been confirmed by the instructor.
  2. Delete the entry from the list and re-enter the email. The instructor receive the invitation email again, which is valid for 24 hours.
  3. The instructor* confirms the invitation (if necessary with registration in e-abo) and has to log in in the web.
  4. The instructor* is now listed in Instructor/Active.

Details can be found in 'get started'

You can end attendance in the class and add the participant to the new class via Class Manager.

Step 1: Finish attendance via class manager (Details auf Seite 17)

Step 2: Extend the existing booking for the participant in the other class. (Details on page 24)

  • Ongoing Classes
  • Select class and swipe> Touch: Class Manager
  • Touch: Action menu
  • Select participants
  • Booking to expand is proposed
  • Touch: Expand booking

![(https://www.dropbox.com/s/sl8t9nr6htf4mw2/Bestehende Buchung erweitern.png?dl=0)]

If a tariff cannot be deleted, it is still assigned to one or more classes.

Go to the class overview - use the mouse pointer and move over the respective number in the column 'Tariffs'. Assigned tariffs are listed.

Edit the class.

  • Remove the assignment to the tariff
  • As soon as all assignments have been deleted, the tariff is proposed for deletion.

After the assignment has been removed, the tariff is released for deletion.

A participant can be permanently registered in two classes with one booking. The prerequisite is that the tariff is activated for both classes and the participant already has a valid booking.

Option 1:

Menu>Participants

  • Select the participant
  • Swipe on the participant
  • Touch: Booking
  • Select the class to be extend
  • The system proposes the booking for enhancement.

Option 2:

Menu>Ongoing Classes>Class Manager

  • Select the class & swipe
  • Touch: Class Manager
  • Touch: Action menu
  • Select: New Booking
  • Select: Participant
  • The system proposes the existing booking for enhancement.

Video - Buchung erweitern über den Kurs Manager

e-abo is not yet optimized for iPad. However, e-abo can still be installed on the iPad.

  1. Open the App Store
  2. In the left corner of the header bar, instead of 'iPad only', select 'iPhone only'
  3. Search App Store for 'e-abo'
  4. e-abo appears and can be installed

For classes WITHOUT compulsory de-registration

  • Adjust class times on the web. The data will be transferred to the app.
  • Inform your participants that they will re-enter their future entries.

For courses WITH compulsory cancellation - participants are pre-booked in the courses (date pre-occupation)

Web:

  • Copy the class on the web and adjust the time.

App Step 1 - Remove attendees from the former class

  • Ongoing Classes
  • SWIPE: Former class (with old time)
  • TOUCH: Class Manager
  • SWIPE: Participant
  • TOUCH: Finish attendance
  • repeat this for each participant (the booking of the participants remains)

App Step 2 - Add participants to new class

  • Select: Ongoing Classes
  • TOUCH: Class Manager
  • TOUCH: Action Menu
  • TOUCH: New booking
  • Select participants individually
  • Extend booking appears
  • Enhance booking

e-abo includes two instructor accounts (your personal account & one instructor account). You can add additional accounts at any time.

This is a deleted participant who still has a valid booking.

If the booking is still valid for your statistics finish the attendance for this participant in the Class Manager

  • Ongoing Classes> Swipe on Class>Touch Class Manager
  • Participant consisting only of characters>Swipe>Finish attendance

If the booking is not relevant for the statistics, delete the booking in the web 'My e-abo'.

  • Analysis>Bookings
  • Booking of deleted participants are generally listed on the last page
  • Delete the entry
  • This action deletes the entry in the class.

There is a new video that shows step by step how to plan a follow-up class (e.g. quarterly class, class with fixed duration). In just a few steps you have created a follow-up booking for all permanent class participants.

Access to Video!

Step by step explanation:

Step 1- web :

Create your follow-up class by copying the current class

  • Make your adjustments (title, duration, absences etc.)

Step 2 - app:

  • Ongoing Classes
  • Choose the current class - swipe> Class Manager
  • Touch the action menu.
  • Select Renew booking
  • Optionally you can go to Group and add or remove participants.
  • Choose the new course
  • Check the Tariff
  • Touch on Book participation

Bookings for the follow-up classes has been created for all participants.

Finally, delete the former course from the web.

In the headline of the app there is a symbol consisting of three dashes (arranged one below the other). By touch on this symbol, menu will appear.

Participant

Prerequisite is that you have a valid booking and that it is valid for additional classes .

Log in and log out to 'Optional classes':

These are classes that can be attended with a valid booking. Participant can flexible chose the appointments they can attend.

Video link

Registration and de-registration for courses without compulsory de-registration:

As participant*you can register in advance for the dates on which you can definitely come.

Video link

Late cancellation on class dates with compulsory cancellation:

If you cancel late on a class date, this will be booked as attendance.

Video link

Prerequisite is that you have a valid booking and that it is valid for additional classes .

If the class dates are fully booked, you can put yourself on the waiting list for specific dates:

If a place becomes available, you will be definitely booked (according to the ranking on the waiting list) for the class date and will receive an e-abo message. Two hours before the start of the class, the waiting list will no longer be filled automatically.

Video link

Remove entries from waiting list:

As long as the entry exists in the waiting list, it can be removed.

Video link

These providers do not yet use e-abo - e-abo therefore has no further information available. You are welcome to recommend e-abo to these providers.

Please check the following:

Please check your spam folder if you did receive an email for password reset.
You can reset the password with your registered email address or username. Please pay attention to the correct spelling.

Try 'Reset password' via the e-abo website

  • Click on 'reset password'.
  • Enter either Email address or username.
  • Click on 'reset password'.

Please check if you have an internet connection (via telephone or WLAN). If there is only an 'edge connection', e-abo will not
work.

If e-abo does not open despite a good Internet connection, please try the following steps:

  1. Uninstall e-abo on your mobile phone. Then reload e-abo from the Store/Google Play app and log in.

  2. If the problem persists please send an e-mail to support@e-abo.com. Please add the following information.

Example:
Model of the Smarphone: iPhone X / Huawei p20 pro
Operating system version: 12.0 (16A366) - this information can be found in the settings of your mobile phone.

Please check if the Push Notifications feature is enabled in your phone and e-abo settings. Important: You will only receive push notifications from the providers with whom you have booked classes.

Please check if your 'phone configuration' is set correctly:

iOS

  • Settings > Messages>
  • Select e-abo
  • Allow messages is activated

Android:

  • Settings > Apps>
  • Select e-abo
  • Notifications - value = 'allowed

Log out from e-abo App and log in again - go to the e-abo App settings and check if Push Notification is enabled.

If there is still a problem, please send an e-mail to support@e-abo.com.

If you want to communicate directly with a provider who uses e-abo, e.g. to process class enquiries or bookings.
In your profile you can add the data that you would like to make available to the providers. I recommend that you enter the phone number so that the provider can reach you straight away.

Bank details are at:

Menu>My Classes
Touch the booking.
iOS: the bank account is displayed directly
*Android: Click on 'Bank details'.

In the headline of the app there is a symbol consisting of three dashes (arranged one below the other). If you touch this symbol, you will enter the menu.